Cannot Connect to Dashboard Through Chrome Extension

Problem

You're experiencing difficulty in connecting to your dashboard via the Chrome extension. Upon opening the extension to activate it, an error message displays: "Please ensure you are logged in to the dashboard to use this extension." Clicking on the "Dashboard" button redirects you to your already logged-in dashboard profile.

Solution

Check the Issue is Resolved

Once you’ve followed these steps, activate your Chrome extension again to see if the problem has been resolved.

Further Support

If the issue persists please send us an email (https://help.collegetools.io/article/11-how-to-report-an-issue-to-college-tools-support).